Privacy Policy

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, shipping or installation address, and other information you provide when requesting a quote, placing an order, or contacting us.
  • Technical & Usage Information: IP address, browser type and version, operating system, referring pages, pages visited on our website, and access times.
  • Communications: Records of your communications with us via email, phone, or chat, including inquiries and service requests.
  • Cookies & Tracking: Cookies and similar technologies used to provide, secure, and improve our services (see Cookies section).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, manage, and fulfill your orders and installation services.
  • To respond to inquiries, schedule appointments, and provide customer support.
  • To process payments, invoices, and related financial transactions.
  • To personalize and improve our website, products, and services.
  • To send service-related communications, updates, promotions, and marketing (where permitted).
  • To detect, prevent, and address technical or security issues and fraudulent activity.

3. Legal Basis for Processing (If Applicable)

If you are located in a jurisdiction with data-protection laws (for example, the EU GDPR), our legal bases for processing personal data include:

  • Performance of a contract (providing installation or services you requested).
  • Legitimate interests (improving services, fraud prevention, security).
  • Consent (where we ask for and receive your explicit permission for marketing communications).

4. Sharing & Disclosure

We do not sell your personal information. We may share data with:

  • Service Providers: Trusted third-party partners who help with payment processing, analytics, marketing, and service delivery (for example, payment gateways and installation partners). They are bound by confidentiality obligations.
  • Legal & Safety: When required by law, to comply with legal processes, or to protect our rights and the safety of customers and the public.
  • Business Transfers: In case of merger, acquisition, or sale of assets, user data may be transferred as part of that transaction (with notice).

5. Cookies & Similar Technologies

We use cookies and similar technologies to operate and improve our website. Cookies help remember your preferences, analyze usage, and provide relevant content. You can control cookie preferences through your browser settings; however, disabling cookies may limit certain features.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. While we strive to protect your data, no online transmission can be 100% secure; please exercise caution when sharing sensitive details online.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your jurisdiction, you may have rights including access to your data, correction, deletion, restriction of processing, data portability, and the right to object to certain processing. To exercise these rights, please contact us (details below). We will respond in accordance with applicable law.

9. Children

Our services are not directed to children under the age of 13 (or higher minimum age required in your country). We do not knowingly collect personal information from children. If we learn we have collected data from a child without parental consent, we will take steps to delete that information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to read their privacy policies before providing personal information.

11. International Transfers

Personal data we collect may be processed or stored in servers located outside your country. We will take reasonable steps to ensure appropriate safeguards for international transfers as required by law.

12. Changes to this Privacy Policy

We may update this Privacy Policy occasionally. When we do, we will update the “Effective date” noted at the top. Continued use of our services after changes indicates acceptance of the updated policy.

13. Contact Us

If you have questions, requests to access or delete your personal data, or privacy concerns, please contact:

Spider Invisible Grill
Visakhapatnam, Andhra Pradesh, India
Phone: +91 9059379971